Refund / Exchange Policy
Product(s) will only be accepted for a refund or exchange within 3 calendar days upon you receiving the product(s). No refund or exchange will be entertained after the 3 calendar days.
Reasons - Defective product(s) / unsuitable product(s) fit:
We only accept defective/unsuitable product(s) for refund or exchange as per the above ConvaTec Refund / Exchange Policy.
Please contact us at 1-800-88-2336 or email firstname.lastname@example.org with details of the product and form as attached.
Upon receipt of your request, we will contact you within 14 working days.
- For unsuitable product(s), all product(s) must be returned unopened and in original packaging.
- Only regular priced product(s) may be refunded or exchanged. Sale product(s) are non-refundable and exchangeable.
- Is/Are the product(s) refundable or exchangeable within 3 calendar days upon receipt?
- Is/Are the product(s) in the same condition as when it was received?
- Is/Are the product(s) in its original packaging?
- Has the return form been filled in?
Requirements for a valid refund:
- Proof of purchase (order number, tax invoice, product image in original box)
- Bank details in Return Form if original payment is made via online bank transfer
- Reason for refund has to be valid before return requests are accepted
- Photocopy of your IC
- All refunds for online bank transfers will be in the form of cheque which takes approximately 21 days to complete.
- Refunds of credit card payments will take 14 days
HOW DO I TRACK MY RETURN STATUS?
Please contact us at 1-800-88-2336 or email email@example.com for assistance.